Clear billing terms for a review workflow.

Where a trial is offered, the trial length and conversion date are shown in the applicable checkout. A subscription renews according to the billing interval shown at checkout unless it is cancelled through the available billing controls or otherwise agreed in writing.

Customers can request cancellation through the hosted billing experience when available or by contacting support@cargomend.com. Cancellation normally takes effect at the end of the paid period unless the applicable order form or law requires an earlier termination or refund.

The Founding Paid Pilot is a USD $750 one-time service fee for agreed processing, human review, and delivery of a historical freight audit. The fee remains payable even when no credible discrepancy or recoverable overcharge is found, because the audit result is still delivered. A discrepancy or recovery is not guaranteed. No recovery fee applies during the pilot. If the same organization completes and pays for the pilot and continues to Starter, the full $750 is credited once against that organization’s first Starter subscription charge.

We will review a pilot refund request in cases such as a duplicate charge, material billing error, unprovided service, or where applicable law or written order terms require it. This paragraph does not remove a refund right that cannot lawfully be excluded.

Any recovery fee is calculated only from eligible confirmed recovered value under the applicable subscription. Pilot findings and pilot-origin recoveries are excluded, and no recovery fee applies during the pilot. A suspected, approved, or promised amount is not by itself a confirmed recovery. Recovery-fee disputes should include the relevant billing reference, not private freight documents.

Email support@cargomend.com with the account email, billing date, and Paddle transaction or invoice reference. Do not send full payment-card details or freight documents. We may ask for additional information needed to verify the request.

If an order form, subscription agreement, or Paddle checkout presents terms that differ from this summary, the applicable order-specific terms control to the extent of the difference. Nothing in this policy limits a refund right that cannot lawfully be excluded.